Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect several types of information from and about users of our website, including:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Transaction information (such as payment details, purchase history, and shipping information)
• Profile information (such as preferences, product interests, and demographic information)
• Communications (such as customer service inquiries and survey responses)

1.2 Usage Information

We may automatically collect certain information about your equipment, browsing actions, and patterns when you interact with our website, including:

• Log information (such as IP address, browser type, operating system, referring pages, and access times)
• Device information (such as device identifiers, location information, and mobile network information)
• Usage data (such as traffic data, communication data, and the resources that you access and use on the website)
• Cookies and similar technologies (as described in our Cookie Policy)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

• Register for an account
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Participate in a survey or promotion
• Contact customer service

2.2 Automated Collection

We automatically collect information when you:

• Visit our website
• Use our social casino games
• Open our emails
• Interact with our advertisements

2.3 Third-Party Sources

We may receive information about you from third-party sources, such as:

• Social media platforms (if you connect your account to our services)
• Business partners (such as co-branded promotions)
• Service providers (such as payment processors)
• Publicly available sources

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, such as confirmations, updates, and security alerts
• Respond to your comments, questions, and requests
• Provide customer support
• Send promotional communications, such as special offers, promotions, and information about new features
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience
• Comply with legal obligations

4. Sharing Your Information

We may share your information with the following categories of third parties:

4.1 Service Providers

We may share your information with service providers who perform services on our behalf, such as hosting, analytics, customer service, email delivery, and payment processing.

4.2 Business Partners

We may share your information with business partners for joint marketing efforts, co-branded promotions, or other collaborations.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our website.

You can control cookies through your browser settings. Most browsers allow you to refuse to accept cookies and to delete cookies. However, if you block all cookies (including essential cookies), you may not be able to use all the features of our website.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

10. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last Updated" date.

We encourage you to review this privacy policy periodically for any changes. Your continued use of our services after the changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us at:

Lucky Spins
86 Dennis Crest
Greenville DD3 8ES
United Kingdom

Phone: +44 828 588 7564

Email: privacy@luckyspins.com

14. Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Kingdom, without giving effect to any principles of conflicts of law.